Click on the names below to view the testimonials.
- SBA Accounting
11 November 2009
I would like to thank you for your help over the past two years when our business was going through a medical crisis.
When our company came to you when we started in 2006, your knowledge and professionalism helped us to make excellent choices right at the start.
You encouraged us to put a “Buy / Sell Agreement” in place and to insure not only against death but also against permanent illness or disability. These things are quite often hard to understand and a hard thing to deal with, along with a lack of money in a new business. Should something happen to either of us, we did not want the others spouses to become involved in the business.
With my business partner being diagnosed with Breast Cancer 2 years ago and her subsequent retirement in May of this year having both the Insurance and the Buy / Sell Agreement in place has enabled me to buy out the retiring partner without long term debt and given the retiring partner a return for her investment in the company which certainly would not have happened without the insurance proceeds. The Buy / Sell Agreement also meant there was no dispute as to what would happen in this event.
When our initial claim was declined, this was totally unacceptable to you and you proceeded to fight on our behalf, which is what I would expect my broker to do. However, you went way beyond what anyone else would have done and spent countless hours gathering outside knowledge and writing letters to make sure the facts were indisputable culminating in an acceptance of the claim. You kept us well informed and updated throughout the whole process and I greatly appreciate your time and effort and the extra mile you took to make this happen.
It also gives me great peace of mind that we have transferred our personal policies to you.
I will certainly forward your contact details to anyone expressing interest. Again, I will always appreciate your promptness, knowledge and professionalism.
- Lucinda and Mark Power
26 August 2010
To Whom It May Concern
re PAUL HOUSTON
I am very happy to write a testimonial for Paul Houston who was recommended to use as an Insurance Specialist in approximately 2002. Recently, I had to see him regarding a major, unexpected medical insurance claim. I was not quite sure what to expect and was concerned how the meeting would go. However, I found Paul to be very kind and most professional. I felt I was in good hands when dealing with him. I felt he knew what he was doing and felt quite reassured at a vulnerable time in my life.
I would have no hesitation in recommending Paul Houston to anyone requiring an Insurance Specialist.
- Christine Harper
When my husband was diagnosed with cancer in May, 2010 naturally it came as an incredible shock to the family. The emotional impact was devastating but equally devastating was the uncertain financial impact this would have on our lives.
When we contacted Paul he not only showed us genuine empathy but also handled our Insurance claim with the utmost professionalism. Paul kept us totally informed throughout the remaining months that my husband and I had together.
In January of 2010 Paul advised us that we would be paid our Life Insurance prior to my husband passing away due to his terminal illness. This gave us the time we needed to tend to our finances and prepare for my future.
Thank God we had someone as caring as Paul to look after us through our ordeal.
- Annie Smith
I have just returned from a trip to hospital that went very smoothly and with an optimal result. I just wanted to take a minute during my recovery at home to thank you for all you have done for myself and our family over the years, because I am not sure I have ever told you.
There have been times that I have been beside myself with worry with regard to illness or personal loss. You have immediately taken up my plight and set the wheels in motion to activate claims, and follow them through, therefore I have had a huge weight lifted from my shoulders and can concentrate on the practicalities whilst you can work on the business end of the problem.You have always acted quickly and thoroughly in my best interests.
I have recommended that my family use your service as an Insurance broker, as you have been able to find competitive rates through your connections with various insurance providers and have been able to advise me with insight and professional knowledge on issues such as being either under or over insured, what I need and what is excessive to my needs. I have not always taken your advice, but it has always been honest and given me food for thought, I have appreciated this so much, knowing you are looking out for my needs rather that feathering your own nest. I have come to trust your judgement over the last 15 or so years which is so reassuring.
Please accept my thanks once again for handling my latest medical drama which would have been so much more stressful had I needed to collate paperwork etc. Give yourself a pat on the back, its all to often businesses get to hear the negative feedback these days, just thought you should know you are doing a fantastic job.